Shipping Information

WE SHIP VIA USPS AND DUE TO COVID-19, PLEASE EXPECT DELIVERY DELAYS!!

With the exception of custom orders, items will be shipped within 48 business hours.  For custom orders and pre-orders please reference your specific order for shipping time frames. You will be notified in any instances outside of my control that impact these time-frames. 

Refund Policy

Due to the pandemic and safety of all parties involved, I am unable to accept returns.

If you are not completely satisfied with your item, reach out to me within 3 days of receipt of your items and I will work with you to resolve the issue to the best of my ability. This includes items that arrive damaged and will be handled on a case by case basis.

All packages are shipped with tracking info. If a package is marked as delivered but you have not received it, Please contact your local post office. Unfortunately I am unable to offer a refund in the instance that the post office is unable to locate the package.

Please ensure that the proper shipping address is provided to alleviate any delays in delivery.

If you have any additional questions regarding shop policies or would like to request expedited shipping, please contact me at shop9twofour@gmail.com and I would be more than happy to assist!

Thank you for shopping with 9TwoFour!

Charlotte, NC | shop9twofour@gmail.com

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